In its bold march to become a credible collaboration and communication suite for businesses, Google Apps has encountered a frequent roadblock that has proven more vexing than expected to circumvent: good old Microsoft Outlook.
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In its bold march to become a credible collaboration and communication suite for businesses, Google Apps has encountered a frequent roadblock that has proven more vexing than expected to circumvent: good old Microsoft Outlook.
I also believe Google shouldn't try to link with Outlook / Exchange, as it detracts their focus and gobbles up precious resources. Following someone else always keeps you in the back.
Besides, Plaxo already offers the functionality to sync between Google and Outlook, albeit via Plaxo. (Until recently this was for free, now it has become payable, so less attractive). Why not make some kind of deal with Plaxo?
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Service Level Management Best Practices Life Cycle Overview - Improve Service Levels
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