The Web site of popular online movie rental company Netflix suffered an outage early Monday morning, and the company is working to fix the problem swiftly, the company said.
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Netflix Web Site Goes Down
READER FEEDBACK
roy mitchell Thu, 2009-01-01 18:47
can only find regular netflix email addresses, would love for this email to be published higher up so mngt can see how customer service really treats netflix customers:
I was very unhappy with customer service , I had an email that said to call customer service. Upon calling, I was accused of fraudulent activity regarding the number of movies that I had reported being late arriving to ;you after I had mailed them. I always wait the three days recommended and if I do not receive an email from netflix stating my movie had reached netflix....then I send in an email. I am not concerned with the number of times I do this, but your policy states"after waiting 3 days, contact netflix" which is what I do. If you will check my records, I have never had a movie actually lost where it cost you a penny or that I had to pay for because it was lost, also check out the total number of movies I have rented from you and the dollars spent. It is a lot and I am a good customer with no other complaints NOT EVEN ONE about your services, and I have convinced over a dozen of my friends to subscribe to your site. I am very unhappy about the "possible fraudelent activity concerning my account. I may even publish it on my movie club newletter and drop my subscription. It was very disturbing and upsetting considering that I was even asked not to report any more movies missing.
roy mitchell
p o box 1141
andrews, texas 79714
To make sure you get your Netflix emails, add info@netflix.com to your address book.
*******************************************************
NETFLIX - Shipping Problem
*******************************************************
Dear Roy,
We are having difficulty processing your next shipment.
Please call us at 1-866-923-0898 so that we may assist you. We can be reached 7 days a week. We apologize for any inconvenience this may cause and appreciate your prompt response.
-The Netflix Team
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