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Beyond Peter Pan: How ConAgra's Pot Pie Recall Bakes In Hard Lessons for Supply Chain Management

 

From peanut butter to toys to pot pies to bikes, product recalls are on the rise. There have been more product recalls this year than ever before. Will your supply chain be ready when you have to run it backward in order to track, trace and collect a recalled product? It had better be. Your company?s future may depend on it.

View Article »

READER FEEDBACK

Firozali A.Mulla MBA PhD Thu, 2007-10-25 02:18

Sir
I finished the book by the CRM does not work. So ultimately, we go back to square number one. I fancy this, as I want to go to the restaurant for the personal service that is accorded to me instead of the vending machines and the ATM. I like these. No. I am for all of the ATM in the night but give break I do not need this all the time.
I need a smile occasionally.
Many notice this but there is the magic wand called VETO all, that people do not want to reuse
WhyCRMdoesNOTwork.com reflects on the sales software needs of midsize corporations and it proposes a brief yet in-depth explanation of the reasons why CRM ... Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality (Hardcover)
by Stanley A. Brown (Author), Moosha Gulycz (Author), Stanley Brown (Author) "The CRM vision is the starting point in the achievement of performance driven CRM..." (more)
Key Phrases: performance improvement journey, customer relationship portal, critical performance programs, Organizational Performance Program, Quality Service Performance Program, Customer Performance Program (more...)

I thank you
Firozali A.Mulla MBA PhD
P.O.Box 6044
Dar-Es-Salaam
Tanzania
East Africa

Bill Stankiewicz Thu, 2007-11-15 21:14

Dear Editor:

RE: Reducing Foreign Matter in Consumer Products

Shippers Warehouse of Georgia partners with manufactures to provide value added service. Shippers Warehouse maintains superior Good Manufacturing Practice standards in their facilities as reflected by audits performed by The American Institute of Baking (AIB). Part of the effort to maintain quality are procedures to reduce foreign matter in products being delivered to consumers. Programs and procedures that Shippers Warehouse have added in order to rise above customer expectations include the installation of Clean Rooms and a metal detector.

Late last summer Shippers designed and constructed designated rooms that are utilized by employees and visitors as Clean Rooms. Upon entering the Clean Room each person dons a hair net, visually inspects themselves in mirrors mounted throughout the room to ensure all jewelry, and other items that have the potential to be introduced into the finished product, are removed. Each person uses a lint roller to remove stray hair or loose strings from their clothing. Following hand washing and the use of hand sanitizer the associate is ready to proceed to the production line.

Recently Shippers Warehouse had a metal detector installed at the employee entrance as a means to aid in the detection of cell phones and other items that are prohibited on the production floor. Though not all items desired to be kept out of the production area can be detected, the process is a reminder to everyone entering the facility of the importance of the programs and procedures. These programs and procedures, coupled with the training every associate receives on Good Manufacturing Practices, are examples of how Shippers Warehouse is striving to reduce foreign matter in consumer products.

Best Regards,

Bill Stankiewicz
Vice President and General Manager
Shippers Warehouse of Georgia
Office: 678-364-3475
Williams@shipperswarehouse.com
http://www.linkedin.com/in/billstankiewicz2006
Sustainable Consumer Packaged Goods member
CPG Branding and Forum Member

Gordon Benzie Mon, 2007-11-26 20:12

Another challenge with how to track raw materials through your supply chain is the fact that you are dealing with multiple software systems. If you use one Manufacturing Execution System, or MES to perform production, but another vendor for tracking your supply chain, you will invariably end up trying to reconcile different databases and records. AMR Research calls this problem the challenge of ‘Master Data Management,” further complicating remedial efforts by ConAgra and others challenged with a recall or warranty situation.

Apriso FlexNet is a software solution that provides a platform to perform both supply chain visibility and manufacturing execution functions as one solution, while integrating seamlessly with ERP vendors such as SAP, Oracle and Microsoft. An Apriso customer quickly and efficiently avoids a lot of the challenges mentioned in this article, once the need has been established to perform a complete traceability audit on supplier materials or components. Learn more at www.apriso.com.

Gordon Benzie
Director, Public and Analyst Relations
Apriso Corporation

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